Our policy is pretty simple. If your unsatisfied with our product for any reason, we will refund 100% of your money as long as it's been under 30 days. If 30 days have gone by since your have received your order, unfortunately we can’t offer you a refund or exchange.
CYMBAL SHIELD RETURNS
To be eligible for a return, your item must be in the same condition that you received it. Please make sure to tape or shrink wrap the shields together to avoid them from scratching when shipped. It must also be in the original box with packing paper when returned.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, has scratches, not in the original box and is damaged or is missing parts for reasons not due to our error.
Refunds (if applicable)
Email us at sales@smokinacecasecompany.com to notify us about the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your item qualifies for a return. If applicable we will refund your source of payment made from the original purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@smokinacecasecompany.com
Shipping
To return your product, you should mail your product to Smokin Ace LLC, 1313A Industrial Dr. Jefferson City, Missouri 65109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
